Respond to Unauthorized Voodoo Account Activity Without Losing Evidence
Voodoo's terms distinguish ordinary refund requests from allegations that another person accessed the account. Act quickly, but do not destroy browser, email or transaction evidence while changing credentials and notifying the operator.
Access the current Voodoo offerFreeze the incident timeline
Record the first suspicious alert, login, deposit, wager or withdrawal with timezone. Export account history and save email headers. Do not continue playing or delete unknown sessions before documenting them.
Secure linked accounts
Change the email password from a trusted device, then the casino password. Review forwarding rules, active sessions and payment alerts. Never give a caller an authentication code or install remote-control software.
Classify each transaction
Mark authorised, unknown, pending or reversed. Include IDs, amounts, currency, destination suffix and payment-provider status. Contact the card, wallet or bank through its official route where appropriate.
Notify within the stated window
Submit one incident report through authenticated support, naming when awareness began and the remedy requested. Preserve acknowledgement and any refund evidence list. Avoid contradictory chargeback statements or fabricated access claims.
Frequently asked questions
What timestamp starts the record?
The first awareness of suspicious activity.
Should unknown sessions be deleted immediately?
Document them first, then secure the account.
Can support ask for a login code?
No.
Last reviewed: 1 August 2026